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Delivery

All items are dispatched within 3-5 working days and posted via Royal Mail 1st Class. Delivery costs a flat rate of £3.50 per order.

We currently only offer delivery in the United Kingdom. If you live outside of the UK and are interested in placing an order then please email us to discuss your requirements.

If you are wanting to receive an item faster than the standard delivery, please email us. Please note due to the handmade nature of some of our products, delivery time may take a little longer, the product will state if this is the case.[/vc_column_text][vc_separator border_width=”2″][vc_column_text]

Refunds & Returns

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You are welcome to return any unwanted item as long as you email us within 14 days of purchase. You then have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please do not return an item without emailing us first.
For hygiene reasons we cannot refund or exchange earrings.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your paypal account. You should receive the credit in your paypal account instantly.

 

Postage

You will be responsible for paying for your own postage costs for returning your item. Postage costs are nonrefundable. If you receive a refund, the cost of return postage will be deducted from your refund.

How To Return Your Item

Please post back to:
Gifts By Gemma-Louise
63 Dale Crescent
Patcham
Brighton
East Sussex
BN1 8NT[/vc_column_text][vc_separator border_width=”2″][vc_column_text]

Payment

We offer PayPal as a payment option, this can be used to make payments securely. We accept payments securely via Paypal. Don’t have Paypal? Thats no problem you can pay with your credit or debit card via Paypal.

If you are having any issues with payment, please contact us. [/vc_column_text][vc_separator border_width=”2″][vc_column_text]

Contact Us

If you have any questions on how to return your item to us, contact us.[/vc_column_text][/vc_column][/vc_row]